POLA KEPUASAN MAHASISWA PADA ELEARNING DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX

Dwi Budi Srisulistiowati, Sri Rejeki

Abstract


Abstract

With the development of technology and supporting educational processes in the Covid-19 Pandemic Period, an e-learning application system is needed. With the existence of e-learning, it is hoped that it can help students better master the educational modules provided by lecturers. This research was conducted in the 6th semester of the Informatics Engineering Program, Faculty of Computer Science at Bhayangkara University, Greater Jakarta. The type of research conducted in this study uses quantitative methods. Data analysis technique The method used is a method called CSI (Customer Satisfaction Index) which is used to measure the level of customer satisfaction. This research can make it easier for the Puskom (Computer Center) section to analyze weaknesses in E-Learning.

Keywords : Student, E-learning, CSI.

Full Text:

PDF

References


Devani, V., Rizko, A. R. (2016). ANALISIS KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV)e. Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi, 2(2), 24–28. http://ejournal.uin-suska.ac.id/index.php/RMSI/article/view/2605

Irawan, H. (2002). Prinsip Kepuasan Pelanggan. PT Elex Media Komputindo.

Komarudin, R. T. (2017). Penerapan sistem e-Learning dalam proses pembelajaran siswa. Jurnal Bianglala Informatika, 5(2), 57–65.

Mukherjee. A., Nath, P. (2005). An empirical assessment of comparative approaches to service quality measurement. Journal of Services Marketing, 19(3), 174–184. https://doi.org/https://doi.org/10.1108/08876040510596858

Rangkuti, F. (2006). Measuring Customer Satisfaction. PT Gramedia Pustaka Utama.

Sartika Dewi, N. (2019). Jurnal Riset Pendidikan Dasar PENGARUH PENERAPAN MEDIA SEQIP ( SCIENCE EDUCATION QUALITY IMPROVEMENT PROJECT ) TERHADAP HASIL BELAJAR IPA MURID KELAS V THE EFFECT OF SEQIP MEDIA IMPLEMENTATION TOWARD SCIENCE STUDY RESULT OF FIFTH GRADE STUDENT SD INPRES B. 02(April), 14–27.

Sugiyono. (2015). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Alfabeta.

Susanti, R. (2019). Sampling Dalam Penelitian Pendidikan. Jurnal Teknodik, 16, 187–208. https://doi.org/10.32550/teknodik.v0i0.543

Tersegno, M. M., & Berlin, L. (2003). Biopsy or Follow-Up Mammography? [2] (multiple letters). American Journal of Roentgenology, 181(6), 1716–1717. https://doi.org/10.2214/ajr.181.6.1811716b

Udiutomo, P. (2011). Analisa Tingkat Kepuasan Siswa Terhadap Layanan Program Smart Ekselensia Indonesia Tahun 2011. Jurnal Pendidikan, 1(1), 1–19


Refbacks

  • There are currently no refbacks.


Developed by BAPSI UG