POLA KEPUASAN MAHASISWA PADA ELEARNING DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX
Abstract
With the development of technology and supporting educational processes in the Covid-19 Pandemic Period, an e-learning application system is needed. With the existence of e-learning, it is hoped that it can help students better master the educational modules provided by lecturers. This research was conducted in the 6th semester of the Informatics Engineering Program, Faculty of Computer Science at Bhayangkara University, Greater Jakarta. The type of research conducted in this study uses quantitative methods. Data analysis technique The method used is a method called CSI (Customer Satisfaction Index) which is used to measure the level of customer satisfaction. This research can make it easier for the Puskom (Computer Center) section to analyze weaknesses in E-Learning.
Keywords : Student, E-learning, CSI.
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DOI: http://dx.doi.org/10.59112/ekowir.v17i02.194
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